Even if you can’t resolve the problem on your own, the customer support team is there 24/7 through the live chat on the support page. However, if you run into issues, there are tools you can use to fix them. IDrive is an excellent backup service and works almost all the time. Final Thoughts: Fixing Backup Failure With IDrive The person you end up talking to may need to see your logs, so be sure to have them on hand if you’re choosing to call or use the live chat. The support page has a handful of telephone numbers, a live chat option and a support form that allows you to send the customer support team an email. IDrive’s support team is helpful and available 24/7 through the live chat. Since these can be handy for troubleshooting issues, especially if you end up talking to IDrive support, there’s a button in the desktop client that will take you straight to the logs. Like with most services, the IDrive app saves logs of information. In this case, you’ll need to go through the logs to find more useful information. Simply changing the filename is the best solution.Īlthough you normally get a helpful error message, sometimes you get a generic “backup operation failed” alert with no details. Usually, the file can’t be backed up because the file path is too long, the file name contains invalid characters or the file already exists in your backup. You can also get permission errors, where Windows is blocking IDrive from doing something and you need to increase its access level.Īnother common set of problems are related to the file’s name. For example, there’s a “file/folder does not exist” error, which means you’ve deleted a file and you need to update the backup file list. You could encounter actual problems, though, which usually come with error messages in the logs. To fix this, go to the settings tab and change the exclusions list. IDrive will ignore these files because they’ve been excluded. One issue you may come across when you’re selecting files for your scheduled backups is a red file in the folder structure. Before you troubleshoot, it’s worth double checking where your local backup is being stored and that you’ve selected all the files, folders and other data you want to protect. There are a few reasons you might have issues with your backup, but it’s also possible that something that seems like an error is IDrive running normally. Review Visit IDrive IDrive Backup Failure Types
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